Remark is a fun way to share experiences with your friends.
When you use these services—and any others we roll out—you’ll inevitably share some information with us. We get that that can affect your privacy. So we want to be upfront about the information we collect, how we use it, whom we share it with, and the choices we give you to control, access, and update your information.
Information We Collect
There are three basic ways we collect information:
Here’s a little more detail on each of these categories.
Information You Choose to Give Us
When you interact with our services, we collect the information that you choose to share with us. For example, most of our services require you to set up a basic Remark account, so we need to collect a few important details about you: a unique username you’d like to go by, a password, a phone number. To make it easier for others to find you, we may also ask you to provide us with some additional information that will be publicly visible on our services, such as profile pictures, a name, or other useful identifying information. And, of course, when you contact Remark Support or communicate with us in any other way, we’ll collect whatever information you volunteer.
Information We Get Automatically When You Use Our Services
When you use our services, we collect information about which of those services you’ve used and how you’ve used them. We might know, for instance, that you saw a few Remarks, and shared a few Remarks with your friends. Here’s a fuller explanation of the types of information we collect when you use our services:
Information We Collect from Third Parties
We may collect information that other users provide about you when they use our services. For example, if another user allows us to collect information from their device phonebook—and you’re one of that user’s contacts—we may combine the information we collect from that user’s phonebook with other information we have collected about you. We may also obtain information from other third-party sources and combine that with the information we collect through our services.
How We Use Information
What do we do with the information we collect? The short answer is: Provide you with an amazing set of products and services that we relentlessly improve. But we do a lot more as well, such as:
We may also store some information locally on your device. For example, we may store information as local cache so that you can open the app and view content faster.
How We Share Information
We may share information about you in the following ways:
Message Deletion and Retention
You should understand that users who see your messages or any other content you provide can always save them, either by taking a screenshot or by using some other image-capture technology (whether that be software or even something as old-fashioned as a camera to take a photo of their device’s screen). If we’re able to detect that a recipient took a screenshot of a message you sent, we’ll try to notify you. But the same common sense that applies to the Internet at large applies to Remark as well: Don’t send messages that you wouldn’t want someone to save or share.
A few final words on deletion: We can’t guarantee that messages and corresponding metadata will be deleted within a specific timeframe. Keep in mind that we may also retain certain information in backup for a limited period of time or as required by law. This is true even after we’ve deleted messages and corresponding metadata from our servers. We also sometimes receive requests from law enforcement requiring us by law to suspend our ordinary server-deletion practices for specific information. Finally, of course, as with any digital information, there may be ways to access messages while still in temporary storage on recipients’ devices or, forensically, even after they are deleted.
Choice and Control over Your Information
We want you to be in control of your information, so we let you update or correct most of your basic Remark account information by editing your account settings within the app. Occasionally we may ask you to verify your identity or provide additional information before we let you update your information. And if you later change your mind about our ongoing ability to collect information from certain sources that you have already consented to, such as your phonebook, camera, photos, or location services, you can simply revoke your consent by changing the settings on your device if your device offers those options. Of course, if you do that, certain services may lose full functionality. And while we hope you’ll remain a lifelong Remark user, if for some reason you ever want to delete your account, just go here.
It’s also important to us that you stay in control over whom you communicate with. That’s why we’ve built a number of tools in settings that let you indicate, among other things, who you want to see your Stories, whether you’d like to receive Remarks from just your friends or all Remark users, and whether you’d like to block another Remark user from contacting you again.
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